Privacy Policy
Your privacy matters to us. Here's how jalernoquvi protects and manages your personal information in accordance with Australian privacy laws.
Information We Collect
We collect information that helps us provide better business presentation training and financial education services. This includes data you provide directly and information gathered through your use of our platform.
Personal Information
- Contact details including name, email address, phone number, and business address
- Professional information such as job title, company name, and industry sector
- Educational background and professional certifications relevant to your learning goals
- Payment information processed securely through our approved payment partners
Technical Information
We automatically collect certain technical information when you visit our website, including IP address, browser type, device information, and how you interact with our content. This helps us improve our platform and ensure compatibility across different systems.
How We Use Your Information
Your information helps us deliver personalized learning experiences and maintain high-quality educational services. We never sell personal data to third parties.
- Providing access to our learning programs and course materials
- Customizing content recommendations based on your professional background
- Sending important updates about your courses and schedules
- Processing payments and managing your account billing
- Improving our educational content and platform functionality
- Complying with legal obligations under Australian law
Marketing Communications
We may send you relevant information about new courses or updates to existing programs. You can unsubscribe at any time using the link in our emails or by contacting us directly.
Your Rights Under Australian Privacy Law
Under the Australian Privacy Principles, you have specific rights regarding your personal information. We're committed to making these rights easily accessible.
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days at no charge for reasonable requests.
Correction Rights
Ask us to correct any inaccurate or incomplete personal information. We'll update your records promptly and notify relevant third parties if needed.
Deletion Requests
Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Processing Restrictions
Ask us to limit how we use your information in specific circumstances while maintaining your access to our services.
How to Exercise Your Rights
Contact our privacy team directly using the details below. We'll verify your identity and respond within the timeframes required by law. Most requests can be processed through a simple email or phone call.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, or misuse.
Technical Safeguards
- SSL encryption for all data transmission between your device and our servers
- Regular security audits and vulnerability assessments
- Secure data centers with physical access controls and monitoring
- Regular software updates and security patches
Administrative Controls
Our staff receive regular privacy training, and access to personal information is limited to employees who need it for their job responsibilities. We maintain detailed logs of data access and regularly review permissions.
Information Sharing and Third Parties
We work with carefully selected partners to deliver our services, but we never sell your personal information to marketers or data brokers.
Service Providers
We share information with trusted partners who help us operate our platform, including payment processors, email service providers, and learning management system vendors. These partners are contractually required to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose information when required by Australian law, court orders, or regulatory requests. We'll notify you of such requests unless prohibited by law.
International Transfers
Some of our service providers operate outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place, including contractual protections and compliance with Australian privacy requirements.
Data Retention and Deletion
We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by law.
- Active account information is retained while you use our services
- Course completion records are kept for seven years for certification purposes
- Financial records are maintained according to Australian tax law requirements
- Marketing preferences are stored until you unsubscribe or request deletion
Automatic Deletion
We automatically delete inactive accounts after three years of no activity, following a series of email notifications. You can request immediate deletion of your account and associated data at any time.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your experience and understand how our platform is used.
Cookie Types
- Essential cookies that enable basic website functionality
- Performance cookies that help us understand site usage patterns
- Preference cookies that remember your settings and choices
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. We don't use cookies for advertising or behavioral tracking.
Privacy Policy Updates
We review and update this privacy policy regularly to reflect changes in our practices and legal requirements. Significant changes will be communicated directly to active users.
Notification Process
We'll email registered users about material changes at least 30 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your information? Our privacy team is here to help.
Email: info@jalernoquvi.com
Phone: +61 8 9256 9696
Mail: jalernoquvi Privacy Team
Berry St, Nowra NSW 2541, Australia
We respond to privacy inquiries within five business days and aim to resolve most matters quickly and informally.